Traveler Care Specialist - Luxury Travel
September 17
Description
• Currently seeking a highly motivated, customer service-minded Traveler Care Specialist. • Working at the intersection of customers and Zicasso’s global network of travel providers. • Responsible for assessing and processing incoming client travel inquiries via email, phone, and online. • Build trusted relationships with travelers to ensure their needs are met and expectations exceeded. • Plays a key role towards driving customer loyalty and repeat bookings of valued travelers.
Requirements
• Minimum 8+ years of experience in the travel industry, with a focus on travel sales or operations of luxury tours or hotels. • Passionate about travel, with extensive experience traveling abroad and a strong curiosity about new international destinations. • Strong customer service-focused skills, with a passion for building strong relationships with travelers. • Excellent fluency in oral and written English. • A cheerful and confident person who is adaptable to different styles of communication and traveler behaviors. • Highly motivated and enthusiastic, with a willingness to put in extra effort in a start-up environment to drive company success. • Comfortable with technology and able to quickly learn and adapt to the use of new software. • Strong organizational skills and attention to detail, striving to achieve quality, error-free work. • Willingness to work flexible hours, including weekends, evenings, and holidays. • A Bachelor's degree or higher is preferred.
Benefits
• Fully remote work arrangement • Substantially discounted luxury travel during off-season • An unforgettable annual company retreat at one of the international destinations we serve
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