Technical Account Manager, APAC

3 days ago

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Ziff Davis

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Technology • Shopping • Gaming and Entertainment • Connectivity • Health

1001 - 5000

💰 $650M Post-IPO Debt on 2017-06

Description

• Innovative, hands-on, customer-focused Account Manager for APAC region. • Provide support to highest valued customers. • Partner with sales and internal teams on customer needs. • Help clients utilize product suite effectively. • Interact with technical and non-technical groups. • Develop strong customer relationships. • Troubleshoot business and technical issues. • Advocate for customer requirements within Ookla. • Participate in meetings with clients.

Requirements

• 5 - 10 years of enterprise-level, technology-related support or account management experience. • Exceptional customer focus and bias for action. • Experience supporting nascent products/services into new markets is strongly desired. • Adept at establishing and developing relationships across customer organizations. • Strong technical problem solving skills with a demonstrated ability to adapt to new technologies and learn quickly. • Experience with data analytics, including applications like Tableau, SQL and advanced Excel functions. • Experience visualizing big data to demonstrate value and quality to customers. • Familiarity with internet, cellular and broadband technology and infrastructure. • At least some experience with RAN/RF. • Self-motivated with a track record of appropriate urgency and follow-through. • Strong verbal and written communications skills with both clients and internal audiences, able to effectively communicate across all levels of the organization. • Ability to speak and write English fluently. • Knowledge and expertise with Ookla’s product offerings, including our licensing, data, and awards, or experience with similar technology-based product offerings. • Ability to travel regularly to meet and connect with existing clients, and to attend Ookla corporate and team functions. • Strategic thinker with the ability to see/understand the big picture. • Global business experience a plus, with special focus on supporting the needs of an international customer base. • Technical Program or Project Management experience a plus. • B.A./B.S. degree or equivalent, Master’s degree or international business education a plus. • Background check required.

Benefits

• Competitive compensation and paid time off. • Best hardware, software, and tools available for your work.