Technical Account Manager

3 days ago

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Ziff Davis

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Technology • Shopping • Gaming and Entertainment • Connectivity • Health

1001 - 5000

💰 $650M Post-IPO Debt on 2017-06

Description

• Join Ookla, a leader in connectivity intelligence • Work as an Account Manager for high valued customers • Support customer needs while partnering with sales • Solve complex technical and business challenges • Maintain flexibility and prioritize tasks independently • Communicate effectively with diverse teams and stakeholders • Develop strong customer relationships • Engage with Director and C-Level executives • Educate and support clients for optimum product utilization • Troubleshoot customer-facing issues and drive escalations as needed • Champion customer requirements within Ookla

Requirements

• 5 - 10 years of enterprise-level, technology-related support or account management experience • Exceptional customer focus and bias for action • Experience supporting nascent products/services into new markets is strongly desired • Adept at establishing and developing relationships across customer organizations • Strong technical problem solving skills with a demonstrated ability to adapt to new technologies and learn quickly • Experience with data analytics, including applications like Tableau, SQL and advanced Excel functions • Experience visualizing big data to demonstrate value and quality to customers • Familiarity with internet, cellular and broadband technology and infrastructure • At least some experience with RAN/RF • Self-motivated with a track record of appropriate urgency and follow-through • Strong verbal and written communications skills with both clients and internal audiences, able to effectively communicate across all levels of the organization • Ability to speak and write both Spanish and English fluently • Portuguese language skills are a plus • Knowledge and expertise with Ookla’s product offerings, including our licensing, data, and awards, or experience with similar technology-based product offerings • Ability to travel regularly to meet and connect with existing clients, and to attend Ookla corporate and team functions • Strategic thinker with the ability to see/understand the big picture • Global business experience a plus, with special focus on supporting the needs of an international customer base • Technical Program or Project Management experience a plus • B.A./B.S. degree or equivalent, Master’s degree or international business education a plus

Benefits

• Competitive compensation • Paid time off • Best hardware, software and tools available