Fraud Analyst

November 10

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Zillion Technologies, Inc.

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Cyber Security • Modernize Applications • Salesforce Services • Test Automation Solutions • AI/ML Driven Data Science

501 - 1000

Description

• Investigate internal and external fraud events perpetrated against AUB, its applicable non-bank affiliates subsidiaries, and stakeholders. • Research and analyze high risk transactions to identify possible cases of fraud. • Document and decision complex alerts and cases to identify reportable suspicious activity. • Conduct customer outreach as needed to determine evidence of fraud. • Conduct analysis of data output to detect fraud patterns and trends. • Serve as a point of contact for internal customers with general questions or concerns about fraud. • Provide timely investigations and follow up to fraud alerts based upon established SLAs. • Distribute pertinent information to departments throughout organization that may be affected by current Fraud trends. • Other responsibilities may be assigned at the discretion of the Fraud Prevention and Detection Manager.

Requirements

• High School diploma or equivalent required. • College degree preferred • Certification as a fraud professional (CAFP and/or CFE) preferred • Must have 2 or more years of banking, business, Fraud, BSA, or criminal justice related experience. • Customer Service, Branch, Check, Zelle and ACH Fraud experience a plus • Excellent interpersonal communication skills, both written and verbal • Ability to work independently as well as in a team environment • Detail oriented with strong organizational skills • Ability to prioritize and meet deadlines • Strong time management skills driven by a sense of urgency for resolution • Decision making and problem-solving capabilities based on analytical data • Superior customer service skills.