Senior Customer Support Engineer - Mobile Security

September 24

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Zimperium

WebsiteLinkedInAll Job Openings

Mobile Security • Mobile Intrusion Prevention System • Vulnerability Research & Exploitation • Machine Learning • Mobile IPS

201 - 500

💰 $12M Venture Round on 2018-11

Description

• Understands mobile applications, SaaS based delivery models and troubleshoot/debug issues reported by the customer. • Maintain a high level of customer satisfaction and take ownership of customer issues reported and seeing problems through to resolution. • Learn everything about the product, Validate Customer specific fixes and releases working with QA team, develop technical documentation for specific customer needs. • Gather Customer’s feedback and follow the standard escalation procedures for unresolved product issues and bugs, creating JIRAs for engineering to work on. • Work closely with customer success, development and product teams in different time zones to address customer issues.

Requirements

• Strong SQL skills, python/ java scripting, Unix skills. • Prior experience with Mobile Apps, mobile architecture and MDM Solutions like MS-Intune, AirWatch, Mobile Iron, Citrix. • Familiarity to SIEM tools like ArchSight, Splunk, etc. • Familiarity with Cloud Architecture : Amazon Web Services components, Linux Containers / Docker, OpenStack, postgress, kaftka. • The following skills are a plus: Android Studio (adb, junit), xCode.