Engagement Manager - Customer Success

July 22

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Zinier

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Automation platform that helps field service orgs maintain critical assets driving sustainability and connectivity.

Field Service • Enterprise SaaS • AI • Automation • Enterprise Software

51 - 200

💰 $90M Series C on 2020-01

Description

• Get exposed to the latest technology constructs such as low code, platform solutions and AI in field service • Becoming a business owner balancing customer goals, revenue and margin in both presales, implementation and post launch projects • Work with business and IT stakeholders to accelerate time to value on implementation projects • Work with diverse stakeholders such as Solution Architects, India development teams to ensure on time launch of projects • Understanding Zinier products in order to influence product development plans and schedules • Support and Collaborating with the Zinier Sales and Business Development team to present our solution in a comprehensive and compelling way to win business • Presenting regularly to the customer and Zinier stakeholders on the status of the deal pursuits, implementation projects and active account health • Uncover potential business opportunities with customer prospects through client discovery, researching and understanding prospects' go-to-market strategies, and identifying potential solution hypotheses and value drivers of our Customer Success and Solutions Delivery team • Continually search for ways to improve solution offerings and the methods by which customers are supported by Zinier through our services • Requires identifying and assessing complex problems for areas of responsibility • Creates solutions in situations in which understanding requires an in-depth evaluation of variable factors • Understand and translate customer needs into implementable business solutions to enable long-term success and business integration • Design new business processes based on customer requirements and conduct user review sessions and run stakeholder agreement meetings • Implement process, change and program interventions that prepare the organization for implementation of new business processes • Execute a program, plan or deliverable using planning, communication and training skills • Participate in diagnosing the problem and planning and driving the transformation

Requirements

• 3 to 5 years of software integration project experience in technology or Software as a Service (SaaS) industries • Track record of success delivering complex, x-functional projects with mid market to enterprise customers • Drive customer discussions in key areas such as customer journey mapping, requirements management, acceptance testing to launch leveraging other team members such as solution architects, engineers as needed • Regular solution demos and be comfortable responding to high level technical and functional questions • Strong desire to be a business owner of your customers to balance revenue, costs and margin across a book of business • Experience with Agile software development methodologies • Detail oriented and comfortable planning and tracking projects via Smartsheets, Jira or other modern project management tools • Communication and comprehension of technical issues when working with the customer and our engineering teams • Ability to apply strategic thinking and demonstrate an understanding of requirements to execute and make decisions guided by policies, procedures, and business plans with limited guidance • Comfortable multitasking on several simultaneous projects • Experience working in a start-up or entrepreneurial environment is highly desirable; Hunger, Hustle, Honesty, Humility • Good to have Advanced Degree, Certification and/or Experience: MBA or MS in Computer Science, Engineering, or any related degrees • Project Management and Agile Certifications • Previous Management / Technical Consulting work experience • Fluent in Spanish is a plus but not required

Benefits

• Paid parental leave • Paid holidays (extra quarterly paid time off) • Paid time off to volunteer at non-profit organizations • Personal development opportunities • Professional stretch assignments