Regional Head of Customer Support
November 27
Description
• Are you ready to make a difference? At KAMI Workforce, we’re on the hunt for an enthusiastic and strategic Regional Head of Customer Support to lead our dedicated team across Southeast Asia! • This is more than just a job—it's an opportunity to truly advocate for our customers and shape a stellar service experience that resonates with our mission. • We are a trailblazer in HR technology, proudly serving hundreds of enterprise clients across diverse industries. • As Regional Head of Customer Support, you will be at the forefront of crafting and streamlining a customer-centric culture. • You’ll lead a vibrant team, establish effective service processes, and directly engage with high-value clients to ensure their needs are met, and satisfaction is guaranteed.
Requirements
• At least 5 years of experience in customer support management, ideally within the HR tech field. • Proven expertise in managing "enterprise-grade software implementation and onboarding". • Solid leadership and team management skills—experience overseeing remote teams is a plus! • Strong understanding of enterprise software solutions to effectively coach and uplift your team’s customer service capabilities. • Sharp problem-solving abilities with an eye for detail to drive process enhancements. • Excellent communication and interpersonal skills to foster collaboration across diverse teams. • Innovative mindset with a commitment to continuous improvement and operational excellence. • Self-motivated and capable of making independent decisions, even under pressure.
Benefits
• Opportunity to work in an exciting and fast-paced environment with like-minded professionals • Rapid professional development and career growth • Thrive in a collaborative and inclusive work environment that values your unique contributions • Earn attractive commissions for onboarding large deals • Get private health package, prioritizing your well-being • Embrace the freedom of remote work, allowing you to tailor your work environment to your needs.
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