Customer Success Manager

December 6

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Zone & Co

WebsiteLinkedInAll Job Openings

NetSuite • Agile Billing • Revenue Management • Agile Monetization Platform • Cloud Software

201 - 500 employees

Founded 2013

☁️ SaaS

💸 Finance

🏢 Enterprise

Description

• Zone & Co is a leading SaaS company committed to freeing finance teams from limitations of clunky systems. • Our solutions are built on the oracle NetSuite platform, offering automation and integration. • We help over 3,000 companies worldwide work smarter, faster, and securely. • As a Customer Success Manager, you will be the trusted advisor for SMB clients. • Your role focuses on customer goals, tailored success plans, and driving satisfaction. • You will proactively address client needs, resolve issues, and optimize their experience. • Join a dynamic team where your impact fuels client success and enhances satisfaction.

Requirements

• 3+ years in customer success, account management, or a similar role in SaaS/tech. • Exceptional communication skills with the ability to simplify complex ideas. • Strong problem-solving and active listening skills to resolve customer challenges. • Experience leading customer meetings and providing tailored solutions. • Analytical mindset with the ability to track metrics and identify growth opportunities. • Proficiency with Salesforce and familiarity with customer success frameworks.

Benefits

• At Zone, our benefits are designed to enrich your life beyond the workplace. • As a fully remote company, we prioritize flexibility and balance. • Explore our comprehensive list of benefits at Zoneandco.com. • Zone and Co is an Equal Opportunity Employer committed to diversity in the workplace. • All qualified applicants will receive consideration for employment without regard to any factor protected by applicable federal, state, or local laws. • We strongly encourage candidates of all different backgrounds and identities to apply. • This is an opportunity for us to bring in a different perspective and we’re eager to further diversify our company. • Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.