Customer Service Supervisor

June 15

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Zoro

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Retail Office Equipment • Ecommerce • Plumbing supplies • industrial supplies

501 - 1000

Description

• Zoro is an eCommerce company that’s on a mission to help business owners • As a Customer Service Supervisor at Zoro, you will be expected to embody customer obsession • Maintain strong relationships with all other functional areas of the business • Manage and support a team of 10 – 16 direct reports • Keep track of employee attendance, ensuring compliance with company policies • Identifies opportunities for productivity improvements in Customer Service function

Requirements

• A high school diploma is required; Bachelor’s Degree strongly preferred • Supervisory experience for staffing, coaching, counseling and all other employment related activities with an ability to approach problems in an unbiased and open-minded manner. • 1-3 Years experience leading or managing a medium to large virtual/onsite/hybrid team of front line employees in a call center or contact center environment preferred. • Leadership skills & competencies to facilitate service improvement, address team behavior and to effectively communicate our vision and direction. • Develop and maintain effective relationships with employees, internal partners, and customers so that business objectives can be achieved • Ability to remain calm and respectful under pressure