Zowie
The Customer Service automation platform built to help ecommerce brands delight customers and grow revenue.
chatbots • marketing • chatbot • Messenger • AI
11 - 50
Senior Technical Product Manager
November 23, 2023
Zowie
The Customer Service automation platform built to help ecommerce brands delight customers and grow revenue.
chatbots • marketing • chatbot • Messenger • AI
11 - 50
Description
As a Senior Product Manager, you’ll be responsible for one or more of our Zowie Products. Your job will combine: • Own the definition, refinement, and delivery of key performance indicators • Be the expert on KPIs within your product area • Discovering opportunities and running continuous research • Prioritization of opportunities on the roadmap and ensuring proper stakeholder alignment • Collecting and managing product insights • Defining product solutions and collaborating with Design and Engineering functions • Leading the documentation process for your products • Being the product advocate for Sales, Marketing, and Customer Success teams
Requirements
• 3+ years of experience in Product Management, ideally within SaaS space • Technical background • The ability to identify customers’ needs and struggles • The ability to prioritize projects and customer issues • Experience collaborating with Product Designers and Engineers • A willingness to work with multiple customer-facing teams • Experience in leading customer interviews • Experience in analyzing the success of released features • It will be awesome if you have:
Benefits
• Growing fast with lots of autonomy and impact • Like a sports team, taking ownership and working together • Remote-first with flexible hours • Ambitious and innovative • Bold and free-thinking • Agile and high-performing • Unafraid of change • Employee Stock Option Plan (ESOP) • Unlimited paid time off • Great company offsites and individual integration budgets • Health benefits • Development budget • Home-office funds
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