Zuora
Subscription Billing • Subscription Commerce • Subscription Finance • Subscriber Insights • Subscriber Analytics
1001 - 5000
💰 $400M Post-IPO Equity on 2022-03
Technical Account Manager
August 9
Zuora
Subscription Billing • Subscription Commerce • Subscription Finance • Subscriber Insights • Subscriber Analytics
1001 - 5000
💰 $400M Post-IPO Equity on 2022-03
Description
• The Solution Architect/Technical Account Manager will work with customers to help them get the most out of their Zuora investments and drive the engagement team towards an optimal solution • Draw on customer-facing skills and technical acumen to help customers successfully manage and adopt Zuora products • Engage with customers, including executives of large enterprises and a cross-functional and geographically dispersed team • Conduct requirements gathering, gap analysis, testing and support sessions with customers • Work directly with Zuora Product Engineers on customer use cases and feedback • Help maintain the overall customer health and be focused on the technical health of the customer • Provide your customers with expertise on their Zuora product configuration, our Zuora APIs and integration best practices • Document requirements and user stories and reviews the list of requirements/user stories with the customer for sign-off • Provide guidance and updated best practices to customers using quarterly roadmaps and new features • Review with the customer new or updated solutions, ensure the customer is satisfied with the work performed
Requirements
• At least 3-5 years of enterprise level experience delivering moderate to complex Revenue and Finance solutions • At least 3 to 5 years of experience in customer-facing solution delivery within a professional services organization, as a Technical Account Manager or Solution Architect and/or Senior Business Consultant with a leading technology consulting company • 3-5 years of enterprise level expertise with ERP, Order to Cash, Billing, and/or CRM solutions a plus • Code experience such as SQL, PLSQL or another programming language Object oriented framework experience • Ability to review API documentation and assist customers in determining how best use APIs and troubleshoot API integrations • Ability to review Zuora workflows and assist customers in troubleshooting these workflows • Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it • Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation • Experience with solution implementation in the areas of revenue recognition, order-to-cash including account receivables, finance, and general ledger • Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment • Experience managing tasks on multiple projects simultaneously
Benefits
• Competitive compensation, corporate bonus program and performance rewards • Company equity and retirement programs • Medical, dental and vision insurance • Generous, flexible time off • Paid holidays, “wellness” days and company wide end of year break • 6 months fully paid parental leave • Learning & Development stipend • Opportunities to volunteer and give back, including charitable donation match • Free resources and support for your mental wellbeing
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