Revenue Operations Manager – GTM Technology, Deal Operations

🕒 June 3

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Cyara

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

💰 Private Equity Round on 2022-01

Artificial Intelligence • SaaS • Telecommunications

Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.

📋 Description

• Own the end-to-end GTM technology stack strategy and roadmap • Lead complex Salesforce implementations and ongoing system enhancements • Own the implementation strategy and optimization of CPQ (Configure, Price, Quote) systems • Drive integration strategy across GTM platforms • Evaluate and manage the broader GTM tech stack • Partner with IT and business systems teams to manage vendor relationships • Directly manage, develop, and mentor a team • Act as a cross-functional connector between sales, finance, legal, and customer success • Provide oversight and direction for the Deal Desk function • Own the planning and execution of RevOps enhancement and optimization sprints • Continuously assess and improve revenue processes across the lead-to-cash cycle • Define and maintain a reporting framework that gives leadership clear visibility into pipeline health

🎯 Requirements

• Bachelor’s degree in business, mathematics, computer science, or a related field • 5+ years of experience owning a GTM technology stack, with strong Salesforce fluency (configuration, data model, reporting, and integrations) • Demonstrated experience leading complex Salesforce implementations and system migrations from scoping through go-live • Hands-on experience leading CPQ implementations (e.g., Salesforce CPQ/Revenue Cloud, Conga, DealHub) • Proven people management experience, including managing technical team members such as Salesforce Administrators or Developers • Strong command of deal execution processes, including non-standard deal structuring, pricing governance, and contract workflows • Ability to translate complex technical and commercial requirements into scalable systems and processes • Strong analytical skills with experience building reporting frameworks and presenting insights to senior leadership • Demonstrated project management skills, including running structured sprints or iterative delivery cycles with technical teams

🏖️ Benefits

• flexible work environment • competitive compensation