Senior Vice President, Care Delivery

Job not on LinkedIn

🕒 4 days ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $275k - $315k / year

⏰ Full Time

🟠 Senior

👔 Vice President

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Wheel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

Healthcare Insurance • SaaS • Telecommunications

Wheel is a leading platform for consumer-centric virtual care, designed to provide personalized, convenient, and comprehensive healthcare. Wheel offers a seamless virtual care solution for both companies and clinicians, enabling businesses to easily grow their healthcare offerings and deliver high-quality care at scale. For clinicians, Wheel provides a flexible and rewarding platform that allows them to work with multiple companies under one schedule and contract, all while operating remotely. The company partners with digital health companies, health plans, life sciences companies, and retailers to offer services including convenience care, urgent care, and condition-specific care programs. Trusted by Fortune 50 companies and supported by a robust clinician network, Wheel has facilitated over five million patient visits and maintains a high clinician satisfaction rate.

📋 Description

• Ensure that the Care Delivery team has detailed execution plans that support company goals, ensuring scalability and operational excellence. Drive continuous improvement of the strategy based on outcomes to ensure attainment of performance and outcomes. • Tailor the organizational and team design for Care Delivery to deliver Company and Operations team goals. Manage the team’s performance and evolve organization accordingly. • Oversee detailed demand forecasting (by client, by modality, by state, by time of day) and clinical supply model to align demand and supply in capacity model and ensure marketplace performance • Drive Care Delivery execution to meet or exceed all contractual SLAs with clients and company performance and financial goals. Collaborate with Customer Success to ensure high client satisfaction and NPS across Wheel’s stakeholders: patients, clinicians and enterprise clients. • Develop and monitor real-time dashboards for tracking delivery and marketplace performance and enable decision-making to support attainment of performance metrics. • Manage to strict adherence to 50-state telehealth requirements, clinician licensure and credentialing, HIPAA, and other regulations working closely with legal. • Experience in leveraging AI to optimize Care Delivery processes for efficiency by reducing manual or redundant workflows. Hands-on experience in Developing and implementing streamlined processes and automations for Care Delivery. • Assess monthly, quarterly and annual performance to define new strategies in order to ensure attainment of operational performance metrics within financial budget / goals • Partner with R&D to define and scope product-driven optimization for Wheel’s operations.

🎯 Requirements

• 10-12+ years of Care Delivery / Operations experience, preferably managing capacity for an online healthcare marketplace or urgent care platform • Leader with an ownership mindset and accountability for outcomes • You are a builder: You are hands on and a user of AI to build efficient workflows • Analytical problem-solver who drives data-driven decisions • Able to address near-term business challenges while also optimizing Care Delivery for the medium and long-term • Experienced team manager with a minimum of 8-10 yrs of managerial experience in scaling and building effective teams • Expert at optimizing complex operations and intellectually curious about applying AI to drive efficiencies • Demonstrated expertise in data and modeling including SQL and Excel and experience in workforce planning and demand / capacity modeling • Strong communicator with excellent interpersonal skills and proven ability to drive cross-functional alignment and effective Executive and BoD communications • Thrive in fast-moving, ambiguous environments. Able to quickly translate imperfect information into practical solutions and operational momentum

🏖️ Benefits

• Medical, Dental and Vision • Ancillary: Life, Short and Long Term Disability • 401K match • Flexible PTO • Parental Leave • Stock options • Additional programs and perks