Director - Healthcare Support and Operations

August 13

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Better lives through better sleep.

Consumer electronics • Health technology • Wearable technology • Sleep monitoring • Software development

201 - 500

Description

• Lead the Enterprise Support team • Deliver exceptional solution integration, onboarding, training, order management, renewals, and technical support to healthcare clients • Foster a high-performing team dedicated to customer success • Establish strategies to augment go-to-market execution and scale support operations • Monitor and evaluate team performance, setting clear objectives and KPIs • Oversee onboarding and training programs tailored to partners and clients • Manage order processes and develop renewal strategies • Provide high-level technical support • Build client relationships and ensure satisfaction • Identify process improvements • Report on team performance and client satisfaction

Requirements

• Proven experience in a leadership role within enterprise sales and support environments, with a strong track record of managing teams and delivering exceptional client service. • Expertise in go-to-market (GTM) operations encompassing the strategic and tactical processes involved in launching and delivering a product or service to the market effectively, and especially sales strategy and enablement. • Experience in onboarding, training, order management, technical support, and renewals, particularly in a Healthcare, Public Sector, or B2B context. • Expertise in healthcare industry operations, data standards, and regulatory requirements. • Strong leadership and team management skills with the ability to motivate and develop staff. • Excellent communication and interpersonal skills, with a client-centric approach and the ability to build strong relationships. • In-depth technical knowledge and problem-solving skills to address complex issues effectively. • Proven ability to analyze data, drive process improvements, and implement strategic initiatives. • Proficiency with CRM systems, support tools, and enterprise software applications.

Benefits

• Competitive salary and equity packages • Health, dental, vision insurance, and mental health resources • An Oura Ring of your own plus employee discounts for friends & family • 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off • Paid sick leave and parental leave • Amazing culture of collaborative and passionate coworkers