Director of Provider Operations
August 8
Description
• Supervise a high-performing team of remote employees across several time zones responsible for the daily operations of providers on Steno’s jobs • Ensure high levels of service delivery to Steno’s clients, measured by job coverage, professionalism/quality of providers, and timeliness of providers • Monitor and forecast demand of jobs and the sales forecast across regions against the supply of providers • Develop and lead recruitment strategies of new providers • Proactively develop effective business relationships with individual providers, vendors, advisors, and key decision makers to meet or exceed Steno’s financial goals • Stay current with industry trends and best practices in court reporting and make recommendations for improvements to Steno’s processes and strategies • Manage performance, foster development, and provide mentoring to employees • Understand stakeholder needs and convert them into actionable business requirements for new or existing tools and processes to increase productivity, both for internal employees as well as external providers • Coordinate closely with Product, Analytics and other cross-functional partners to prioritize and track status of projects, tasks, and timelines for deliverables • Build and maintain knowledge of critical internal systems and related workflows • Review and model financial data to effectuate margin-increasing projects
Requirements
• You have industry experience with court reporter rates and invoicing practices • You have knowledge of court reporting practices in various states and know how to leverage internal and external resources for additional support when needed • You love reports, models, spreadsheets - see the theme? - and you can build them yourself or can articulate your data needs to the Analytics Team • You are not afraid to dive into the nuts and bolts of detailed processes, but are still able to see the forest for the trees • You love a good brainstorming conversation with the Product team and are able to operationalize solutions • Streamlining a process brings you joy • Empathizing with and creating long-term relationships with our providers is important to you, yet making difficult decisions does not scare you • You have a track record of breaking down complex processes, identifying key pain points, and delivering business improvements at scale
Benefits
• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental • Wellness/Mental Health - shared benefits to be used among employees and families • Flexible Paid Time Off - allowing employees to find balance in their lives • Options of Equity - we know our success is nothing without our team • Access to a 401k, a home office setup, and a monthly stipend to cover internet/phone - and more!
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