1840 & Company
1840 & Company is a global provider of outsourcing and staffing services, offering specialized talent and team solutions. They offer recruitment process outsourcing and workforce management, catering to industries such as healthcare, real estate, finance, IT, retail, and telecommunications. The company operates with a vast network across over 150 countries, supporting clients with remote teams, payroll, compliance, and business insurance. Their services ensure effective management of remote workforces and streamlined hiring processes, focusing on cost savings and quick scaling for businesses worldwide.
Call Center • Contact Center • Offshore • Nearshore • Onshore
QA Analyst
2 hours ago
🇵🇭 Philippines – Remote
💵 undefined4 - undefined5 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
🔧 QA Engineer (Quality Assurance)
1840 & Company
1840 & Company is a global provider of outsourcing and staffing services, offering specialized talent and team solutions. They offer recruitment process outsourcing and workforce management, catering to industries such as healthcare, real estate, finance, IT, retail, and telecommunications. The company operates with a vast network across over 150 countries, supporting clients with remote teams, payroll, compliance, and business insurance. Their services ensure effective management of remote workforces and streamlined hiring processes, focusing on cost savings and quick scaling for businesses worldwide.
Call Center • Contact Center • Offshore • Nearshore • Onshore
📋 Description
• We are looking for a detail-oriented and analytical QA Analyst to join our BPO (Business Process Outsourcing) team. • The QA Analyst will be responsible for monitoring, evaluating, and improving the quality of customer interactions, ensuring compliance with company standards and client expectations. • The ideal candidate should possess excellent analytical, communication, and problem-solving skills to drive continuous improvement.
🎯 Requirements
• Education: Bachelor's degree or equivalent experience preferred. • Experience: Minimum of 2-3 years in a QA role within a BPO environment. • Strong knowledge of quality assurance methodologies, call monitoring, and evaluation techniques. • Proficiency in using QA tools, reporting software, and Microsoft Office Suite. • Excellent communication and interpersonal skills. • Strong analytical and problem-solving abilities. • Attention to detail and ability to identify patterns and trends in data. • Ability to work in a fast-paced environment and manage multiple priorities. • Flexibility to work in rotational shifts if required.
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