Global Tech Ops Lead
October 20
Description
• Provide empathetic leadership to the growing team of international tech partners (and students) • Coordinate with end-user groups to determine best actions for support • Provide remote support employees in other countries and regions • Coordinate and communicate change management (project rollout) • Contribute to the global IT strategy and make sure that it is well aligned with company needs • Use your resilience to collaborate in a fast-paced, agile environment and adapt to changing priorities • Liaise with local staff and stakeholders, to ensure the overriding core focus on IT (specifically with tooling) is extended globally • Ensure devised SLA’s are maintained • Automate! Automate! Automate!
Requirements
• Minimum of 8 years of Information Technology industry experience • Minimum of 4 years in a management role • Ability to demonstrate design thinking methodology • Having worked or interned in fast growing start-up environments is a huge plus • Personally driven by making a greener, cleaner energy sector • Expertise in designing a highly optimised service desk system • Expertise in designing realistic SLA’s • Experience with transformation/change management • Understanding and management experience with Tech tooling stacks • English fluency. Other languages are a plus!
Benefits
• Contribute to a dynamic and highly motivated team with people who have proven that they can make things happen and move companies forward • With your work, you accelerate the "energy and mobility transition" and make a concrete contribution to the sustainable transformation of our energy infrastructure • You move in flat hierarchies and have direct contact with the managing directors as well as short decision-making paths • Work with and learn from other skilled engineers and join conferences and exciting meetups • You can work remotely (Germany-wide), with offices in Berlin, Hamburg and Munich • See the direct impact of your work on a rapid-scaling user base • Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass
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