1Password
1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.
Senior Revenue Operations Analyst
February 15
1Password
1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.
📋 Description
• About 1Password: • We all have important information we need to manage, and protecting it should be easy. • Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. • Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. • The Customer Success Operations Analyst is a key role focused on optimizing the operational performance of the post-sales teams. • This individual will leverage data analysis, business insights, and process improvement methodologies to drive scalable and efficient customer success strategies. • The Analyst will work closely with cross-functional teams to ensure alignment of customer success initiatives with organizational goals. • The ideal candidate will have extensive experience in customer success operations, a passion for data-driven decision-making, and the ability to influence and execute strategic initiatives. • This is a remote opportunity within Canada and the US.
🎯 Requirements
• 3+ years of revenue/sales operations experience in an individual contributor capacity • A strong understanding of customer success principles, including customer lifecycle management, retention strategies, and upselling/cross-selling techniques • Familiarity with customer success platforms (e.g., Gainsight) • Capable knowledge in Marketing and Sales funnel KPIs and management • Required: CRM (Salesforce/Hubspot) related experience • Highly organized and able to prioritize tasks for the team • Self-starter who thrives in a fast-paced, evolving environment
🏖️ Benefits
• Health and wellbeing • Maternity and parental leave top-up programs • Wellness spending allowance • Generous PTO policy • Company-wide wellness days off scheduled throughout the year • Wellness Coach membership • Comprehensive health coverage • Growth and future • Company equity for all full-time employees • Retirement matching program • Training budget, 1Password University access, and learning sessions • Free 1Password account (and friends and family discount!) • Flexibility and community • Paid volunteer days • Employee-led DEIB programs and ERGs and ECGs • Fully remote environment • Peer-to-peer recognition through Bonusly
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