Associate Customer Success Manager

November 8

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6sense

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Predictive intelligence • Predictive marketing • B2B marketing • Predictive sales • Artificial Intelligence

1001 - 5000

💰 $200M Series E on 2022-01

Description

• Key role in driving Customer Success, optimisation, and upselling for customers • Own relationships with assigned customers, increasing adoption, ensuring retention, delivering satisfaction • Manage customer life cycle and account management from Sales Handover to consistent engagement • Escalation Management, Stakeholder Management, coordination with Product Management and Support groups • Develop innovative ways to share data and insights impacting customer success • Provide best practices to drive user behavior and product adoption • Conduct onboarding, training, and review calls with customers • Discern opportunities for revenue growth and close upselling opportunities

Requirements

• 3+ years of experience in Customer Success Management with SaaS product and/or mid-market customers • Proactive, self-starter with attention to detail & excellent Relationship Builder • Ability to understand customer’s business needs • Excellent Communication, Listening & Articulation Skills • Experience in analysing data and trends for opportunities • Experience using customer success and CRM tools • Comfortable working in a fast-paced environment • Strong work ethic, team player, empathetic, and curious • Product savvy with strong understanding of technical knowledge

Benefits

• Full-time employees can take advantage of health coverage • Paid parental leave • Generous paid time-off and holidays • Quarterly self-care days off • Stock options • Equipment and support for work