Remote P&C Licensed Insurance CSR

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Transportation • Automotive • Travel • Financial Services • Insurance

5001 - 10000

Description

• Provide service to internal and external customers in a customer-focused high-volume, fast-paced sales call center environment • Explain product features and service advantages to existing and potential customers to promote and sell various membership and/or insurance products and services to achieve sales production goals • Reinstate insurance policies according to underwriting and business rules • Complete membership and/or insurance applications, endorsements, and change forms (e.g., address change, etc.), as necessary • Accept & process payments at the point of sale • Make outbound follow-up calls to customers in response to questions or complaints • Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations • Provide efficient processing of customer policies, endorsements, and status and coverage changes • Assist agents in resolving technical and business-related issues.

Requirements

• High School Diploma or equivalent (GED) • Providing a high level of customer-focused service • Navigating through a PC Windows environment, including accessing information from multiple applications • Managing and navigating multiple sources of information and applying them as needed • Performing monetary transactions (e.g., entering key data into the cash terminal, adjusting account balances, etc.) • Current Property & Casualty Insurance license • May be required to attain and maintain state membership licenses as appropriate by department • College-level coursework, certification or equivalent (i.e. relevant continuous learning) (Preferred)

Benefits

• Hourly rates starting at $21.75/hour plus bonuses and sales incentives • Overtime earning potential at time and a half the hourly wage • Fully paid training • Medical, dental, and vision benefits • 401k with employer match • Paid parental leave and adoption assistance • Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays • Paid volunteer day annually • Tuition assistance program, professional certification reimbursement program, and other professional development opportunities • AAA Membership Discounts, perks, rewards, and much more • $1,000 sign-on bonus for Licensed Property and Casualty Agents