Enterprise Customer Experience Manager

November 23

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ABBYY

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Artificial intelligence software • Document AI • Process Mining • Task Mining • digital transformation

501 - 1000

💰 Venture Round on 2021-05

Description

• Focus on fulfilling requirements of Enterprise Support contracts • Ensure customer health, satisfaction, and long-term retention • Manage and resolve complex customer issues • Act as a dedicated advocate for enterprise customers • Foster strong relationships through proactive customer care

Requirements

• Proven experience in customer success, account management, or technical support roles, preferably in an enterprise or B2B environment. • Experience managing and fulfilling enterprise-level support contracts, including meeting service level agreements (SLAs). • Strong understanding of the company’s products and technical offerings. • Exceptional customer service skills, with a focus on proactively solving customer issues. • Ability to manage complex customer issues, work cross-functionally with internal teams. • Strong interpersonal and communication skills. • Experience with customer health metrics, support tracking tools, and reporting platforms.

Benefits

• Comprehensive medical, accidental, and life insurance • Weekly wellness sessions to support your physical and mental well-being • A generous paid time off policy