Customer Support Specialist

December 4

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ABC Legal Services

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Technology in Legal Support • Service of Process • Electronic Filing • Investigations • Managing Compliance Risk

201 - 500 employees

🏢 Enterprise

🤝 B2B

📋 Compliance

Description

• About ABC Legal Services: • ABC Legal Service is proud to be the national leader in filing service of legal documents. • We are growing and are looking for talented new team members to support our growth and solve exciting challenges! • The Partner Experience Specialist provides support to active process servers employed or contracted with ABC Legal Services. • This support includes answering questions, resolving issues, managing and distributing work, and addressing performance concerns. • The Partner Experience Specialist also monitors work that has been dispatched to Sheriff Offices. • Key Responsibilities: • Answer inquiries and resolve issues from process servers • Oversees distribution and dispatch of cases to process servers • Work in Skye (in-house application) to ensure orders are being dispatched and fulfilled • Monitor process server status to ensure they are in good standing and able to accept and complete work • Obtain status of orders via phone calls, fax, court docket that have been dispatched with Sheriff • Collaborate with team members to find broken processes or inefficiencies in daily tasks • Resolves issues on task board in Skye

Requirements

• Customer service or IT experience strongly preferred • High school diploma or GED required • Familiarity with Legal Process as a plus • Excellent written and verbal communication skills • Experience and proficiency with Microsoft Office (Word, Excel)

Benefits

• Comprehensive Medical, Dental, and Vision coverage • Competitive salary package • 401(k) retirement plan with 5% matching • Orca Card / Transit Stipend • 10 paid holidays per year • Referral program • Work from home flexibility