Product Support Specialist

Yesterday

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Versapay

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Accounts Receivable Automation • Electronic Invoicing Payment & Presentment (EIPP) • EFT • PCI • SaaS

201 - 500

💰 $4M Post-IPO Debt on 2019-11

Description

• As a Product Support Specialist at Versapay, you'll be the technological linchpin ensuring each customer interaction is a resounding success. • Your key role will be to utilize your technical expertise and analytical mind to troubleshoot and resolve product-related issues effectively. • Reporting to the Senior Manager of Customer Care, you'll collaborate with a team of experienced Product Support Specialists, working closely with customer success, product, engineering, and other team members. • Your mission will be to decipher and solve customer issues. • Your continuous intellectual curiosity will drive you to further develop your understanding of the entire ERP system and our embedded solutions.

Requirements

• You'll need a bachelor's degree (preferably in accounting or technical discipline) • At least 4 years of advanced product support experience • Prior experience with an ERP or other software platform required.

Benefits

• We look for excellence: individuals that are better than we are and not only meet our values but bring value to our teams. • Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. • We are committed to providing an environment that is inclusive and accessible. • Versapay is an equal opportunity employer and considers all applicants for employment without discrimination.