Virtual Customer Service Associate

November 13

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call center • contact center • customer service • customer support • people with disabilities

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

Description

• Fully remote position • Help people by taking calls and understanding customers’ needs • Create positive experiences for members as part of the Customer Experience team

Requirements

• 1+ yr Call Center experience • Answer incoming phone calls throughout scheduled shift • Assisting customers with healthcare claims and enrollment • A warm and friendly approach developing a good rapport with a caller • Must be able to de-escalate and manage difficult calls • Must strive to be professional, level-headed, to provide consistent, high-quality customer support • Calls require excellent listening skills, research and attention to detail • Up to 12 applications on one call • Strong navigation skills, quickly transition from one task to another • Proficient with dual monitors • Excellent communication skills • Minimum 25 WPM typing • Keyboard shortcut knowledge • High school diploma, GED • Must reside in the US • Successfully complete the mandatory paid 4-week training with 100% attendance

Benefits

• Flexible scheduling • Work-from-home opportunities • Paid training • Paid orientation and mandatory events • Direct deposit payments