November 9
πΊπΈ United States β Remote
β° Full Time
π’ Junior
π‘ Mid-level
π Customer Support
π«π¨βπ No degree required
β’ Customer Care Representative at Jonas Software providing technical assistance through calls and chats. β’ Assist clients with software-related issues and customer service experience. β’ Resolve product or service problems efficiently while maximizing phone availability. β’ Work on special projects and communicate with internal departments. β’ Maintain knowledge of products and services offered.
β’ High School Diploma or equivalent. β’ 2 years of experience in customer service or technical support. β’ A+ Certification. β’ Ability to perform effectively under stress in a high call volume environment. β’ Front line interaction via live chat and telephones. β’ Troubleshooting a variety of technical and non-technical issues. β’ Ability to work in different shifts(40 hours a week) β’ Demonstrate passion and perseverance for excellence with respect to treating and caring for customers. β’ Troubleshooting, problem solving and root-cause analysis skills to promptly resolve client issues. β’ Ability to learn on the fly when necessary. β’ Ability to speak and communicate ideas clearly. β’ Ability to type 40 wpm. β’ Strong work ethic and attention to detail.
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