Customer Care Representative

November 9

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Description

β€’ Customer Care Representative at Jonas Software providing technical assistance through calls and chats. β€’ Assist clients with software-related issues and customer service experience. β€’ Resolve product or service problems efficiently while maximizing phone availability. β€’ Work on special projects and communicate with internal departments. β€’ Maintain knowledge of products and services offered.

Requirements

β€’ High School Diploma or equivalent. β€’ 2 years of experience in customer service or technical support. β€’ A+ Certification. β€’ Ability to perform effectively under stress in a high call volume environment. β€’ Front line interaction via live chat and telephones. β€’ Troubleshooting a variety of technical and non-technical issues. β€’ Ability to work in different shifts(40 hours a week) β€’ Demonstrate passion and perseverance for excellence with respect to treating and caring for customers. β€’ Troubleshooting, problem solving and root-cause analysis skills to promptly resolve client issues. β€’ Ability to learn on the fly when necessary. β€’ Ability to speak and communicate ideas clearly. β€’ Ability to type 40 wpm. β€’ Strong work ethic and attention to detail.

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