Customer Care Representative

5 days ago

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CORA Group

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Description

• Customer Care Representative at Jonas Software providing technical assistance through calls and chats. • Assist clients with software-related issues and customer service experience. • Resolve product or service problems efficiently while maximizing phone availability. • Work on special projects and communicate with internal departments. • Maintain knowledge of products and services offered.

Requirements

• High School Diploma or equivalent. • 2 years of experience in customer service or technical support. • A+ Certification. • Ability to perform effectively under stress in a high call volume environment. • Front line interaction via live chat and telephones. • Troubleshooting a variety of technical and non-technical issues. • Ability to work in different shifts(40 hours a week) • Demonstrate passion and perseverance for excellence with respect to treating and caring for customers. • Troubleshooting, problem solving and root-cause analysis skills to promptly resolve client issues. • Ability to learn on the fly when necessary. • Ability to speak and communicate ideas clearly. • Ability to type 40 wpm. • Strong work ethic and attention to detail.