Product Support Specialist

November 8

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Subsplash

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Mobile App Development for iPhone, iPad, Android, Android Tablet, Windows Phone, and Kindle Fire • Product Strategy

201 - 500 employees

☁️ SaaS

🤝 Non-profit

Description

•Subsplash is an award-winning team of 280+ mission-driven people. •Founded in 2005, pioneered the market with the first ever church mobile app. •Helping clients learn and make the most of the Subsplash Platform. •Fast-paced role requiring quick learning and innovative problem solving. •Focus on providing world class customer service.

Requirements

•1-2 years experience in a technical and/or customer service environment •Proven understanding of various operating systems and personal electronics •Ability to learn new and complex technologies •Excellent communication skills and high emotional intelligence •College degree or equivalent professional experience/training (I.E. Coding bootcamps) •Experience using systems like Salesforce, JIRA, Google Apps, etc. •Sharp critical thinking skills, sound judgment and decision making ability, and both the ability and willingness to clearly articulate your ideas •An inherent sense of the value of collaboration •The ability to work both collaboratively and independently •Proven ability to work in a fast-pace environment where the client is always first •Proven ability to troubleshoot and problem-solve •Basic coding knowledge

Benefits

•Generous Paid Time Off •Medical Coverage •Dental Coverage •Vision Coverage •short and long term disability and life insurance all free of charge •Competitive Compensation •401k Matching •Professional Development •Top of the Line Equipment •Referral Program •Parental Leave •Family-Friendly Culture •the chance to work side-by-side with thought leaders in emerging tech