Evening Customer Care Associate
November 6
Description
• Answer incoming calls from members regarding healthcare questions • Build rapport with callers using a friendly manner • Verify/Collect demographics and update systems • Determine and execute the best resolution for members • Connect members to appropriate internal and external areas • Manage tasks with timely follow-up • Perform other duties as assigned
Requirements
• High School Degree or GED required • Associate’s degree preferred in business, liberal arts, or healthcare • Customer Service experience preferred • Strong Communication skills • Problem solving/issue resolution • Multitasking skills
Benefits
• Robust Medical coverage • Dental & Vision benefits • Tuition assistance • 401(k) savings plan with company match • Paid time off (PTO) • Paid holidays • Employee Assistance Programs • Wellness Programs
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