Information Technology • Long-Term Care EHR • Senior Living Solutions • CRM for Senior Living and Long-term Care • MatrixCare
501 - 1000
October 30
🇺🇸 United States – Remote
💵 $26 - $40 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🗽 H1B Visa Sponsor
Information Technology • Long-Term Care EHR • Senior Living Solutions • CRM for Senior Living and Long-term Care • MatrixCare
501 - 1000
• Provide effective phone and email software support to customers reporting problems or requiring coaching • Utilize the Salesforce Service Console to log and document customer cases • Perform basic and advanced troubleshooting to identify/verify underlying cause of customer reported problems • Utilize internal resources to assist in prompt resolution of application and technical issues • Contribute to the maintenance and improvement of the knowledge base • Escalate calls to higher level analysts according to defined support processes • Contribute to the monthly team goals
• Excellent customer service skills • Strong technical skills • Excel knowledge • Effective critical thinking and problem-solving abilities • Excellent verbal and written communication skills • Strong listening skills with the ability to empathize • Thrive in a collaborative environment • Self-starter • Bachelor’s degree • APA CPP Certification • Understanding of payroll processes, tax regulations, and compliance requirements • Familiarity with popular payroll and time tracking applications • Knowledge of the senior living healthcare industry
• comprehensive medical, vision, dental, and life insurance • AD&D insurance • short-term and long-term disability insurance • sleep care management • Health Savings Account (HSA) • Flexible Spending Account (FSA) • commuter benefits • 401(k) • Employee Stock Purchase Plan (ESPP) • Employee Assistance Program (EAP) • tuition assistance • fifteen days Paid Time Off (PTO) • 11 paid holidays plus 3 floating days • 14 weeks of primary caregiver or two weeks of secondary caregiver leave
Apply NowOctober 30
10,000+
First point of contact resolving customer issues for a financial services company.
🇺🇸 United States – Remote
💰 Private Equity Round on 2018-08
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
🗽 H1B Visa Sponsor
October 30
1001 - 5000
Customer Service Representative for Astrana Health, a healthcare management company.
October 29
201 - 500
Assist customers with medical alert device services at Medical Guardian.
October 29
5001 - 10000
Remote agent assisting AAA members with emergency roadside service requests.