Customer Support Associate

2 days ago

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Beyonk, The Visitor Experience Platform

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Bookings • Marketplace • B2B • B2C • Marketing

51 - 200

Description

• Ensure clients make more revenue with Beyonk's platform. • Provide exceptional support via phone, email, and web chat while collaborating with the product team to resolve technical issues. • Assist in creating and updating help articles for our Knowledge Center. • Share insights to clients to help them excel online.

Requirements

• Prior experience in a customer-facing role, ideally in a software/IT business. • Strong organizational skills to handle inbound inquiries, manage tickets, and support each one through to conclusion, always aiming to satisfy the client. • A self-starter who’s driven, motivated, and entrepreneurial. • The ideal candidate has a demonstrable track record of collaborating with clients to achieve business goals and creatively addressing client needs through leveraging technology solutions. • Someone who is commercially driven, with the ability to identify growth opportunities and work towards revenue-generating objectives, while driving customer retention and business expansion. • Ideal candidates will have prior experience working in a remote environment.