Bilingual Customer Care Associate
September 16
Description
• Assist members in navigating the healthcare system by answering calls and responding to inquiries • Connect with members by phone and develop rapport to navigate their benefit choices • Determine appropriate resolution based on member needs and follow up with various entities • Establish and maintain a professional relationship with internal/external customers
Requirements
• High School Diploma or G.E.D • Associate's degree preferred in business administration, liberal arts, healthcare, or related field • Minimum of one year customer service experience required • Basic Knowledge of MS Word and Excel required • Must score acceptably on job related testing • Ability to pass standardized interview
Benefits
• Robust Medical coverage • Dental & Vision benefits • Tuition assistance • 401(k) savings plan with company match • Paid time off (PTO) • Paid holidays • Employee Assistance Programs • Wellness Programs
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