Customer Service Associate

June 10, 2023

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Description

• Answer incoming calls from customers and Service Providers • Respond to customer emails, texts, and web chat inquiries • Help customers with bookings, including booking a service, canceling, and rescheduling • Help Service Providers with questions or issues regarding Work Orders and policy questions • Help customers and Service Providers troubleshoot software issues • Work as part of a fully remote team, utilizing technology that allows for team communication, training, and meetings

Requirements

• Detailed: You are thorough in your work and with tracking progress on your tasks • Self Managing: Can work with little to no supervision • Ready & Willing: Can take on interesting and uncommon customer service issues • Computer Skills: Able to work with applications you haven't seen before and know how to troubleshoot common computer issues • Quality: You are always professional, efficient, consistent, and honest to your co-workers and to yourself • Able to analyze customer emails and provide a thoughtful response that addresses all aspects of a customer's concern • Able to handle incoming phone calls from customers without getting nervous • Track multiple issues at the same time • Ability to troubleshoot software malfunctions • Able to work efficiently on a remote-based team of co-workers • Required A computer and quiet place to work • A good internet connection • Must be a resident of Arizona • Pay Range $17.50 to $20.50/hr Based on experience

Benefits

• Health Insurance Benefits available • Paid Time Off