Bilingual Customer Service Associate - Spanish

4 days ago

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First Help Financial

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We provide auto loans to the underserved and care for our customers and partners with exceptional service.

Indirect Auto Finance • Specialty Finance • Financial Services • Automotive • Automotive Dealers

51 - 200

Description

• Provide customer service regarding issues in heavy traffic call center • Responsible for opening clients' complaints • Deescalate customer issues and escalate to appropriate manager if needed • Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances • Meet defined department goals and activity metrics • Daily / weekly reporting to direct supervisor • Provide pay off quotes to dealers and customers • Provide written account information as request by customers • Answering inbound phone calls as needed • Handle transfer of ownership

Requirements

• Demonstrated historical career stability • Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives. • Fluent in Spanish and English • High school diploma or GED equivalent required • Minimum of 1 year of related customer service experience • Detail-conscious and task oriented mindset • Commitment to excellent customer service to our customers and dealer partners • Excellent written and verbal communication skills

Benefits

• Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more) • paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us. • Culture - We are believers in maintaining a healthy work-life balance. • Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth.