Customer Support Associate

October 11

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Fanatics

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E-Commerce • Merchandising • Internet • Wholesale • Retail

10,000+

Description

• Customer Support Associates act as a liaison between Fanatics Collectibles and consumers • Model exemplary service through telephone, email, and direct mail channels • Delight consumers by applying good judgement, expediting resolutions, and following up • Build and maintain relationships with repeat consumers • Develop a thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar • Additional duties as assigned

Requirements

• Positive, consumer-minded individual with a passion to serve • General knowledge of trading cards and collectibles industry • Strong problem-solving abilities and attention to detail • Excellent interpersonal, verbal, and written communication skills • Able to multitask, prioritize, and manage time effectively • Proficiency in MS Word & Excel • Willingness to work through phone and e-mail interactions with customers • Willingness and ability to work flexible hours, including evenings and weekends