Customer Support Associate

October 11

🇺🇸 United States – Remote

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $20 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Fanatics

WebsiteLinkedInAll Job Openings

E-Commerce • Merchandising • Internet • Wholesale • Retail

10,000+ employees

Founded 2011

🎮 Gaming

🛒 Retail

🛍️ eCommerce

Description

• Customer Support Associates act as a liaison between Fanatics Collectibles and consumers • Model exemplary service through telephone, email, and direct mail channels • Delight consumers by applying good judgement, expediting resolutions, and following up • Build and maintain relationships with repeat consumers • Develop a thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar • Additional duties as assigned

Requirements

• Positive, consumer-minded individual with a passion to serve • General knowledge of trading cards and collectibles industry • Strong problem-solving abilities and attention to detail • Excellent interpersonal, verbal, and written communication skills • Able to multitask, prioritize, and manage time effectively • Proficiency in MS Word & Excel • Willingness to work through phone and e-mail interactions with customers • Willingness and ability to work flexible hours, including evenings and weekends