Bilingual Customer Care Associate - Spanish

November 6

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Health Advocate

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Healthcare • Health • Advocacy • Wellness

1001 - 5000 employees

⚕️ Healthcare Insurance

Description

• Assist members in navigating the healthcare system by answering calls • Verify/Collect demographic information and update records • Exercise exceptional customer service skills to optimize member contacts • Follow-up with members and vendors to ensure service quality

Requirements

• High School Diploma or G.E.D • Associate's degree preferred • Minimum of one year customer service experience required • Basic Knowledge of MS Word and Excel required • Must score acceptably on job related testing • Ability to pass standardized interview • Must be fluent in Spanish

Benefits

• Robust Medical coverage • Dental & Vision benefits • Tuition assistance • 401(k) savings plan with company match • Paid time off (PTO) • Paid holidays • Employee Assistance Programs • Wellness Programs