Customer Care Representative

November 9

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Jonas Software

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Enterprise Management Software • Club Management Software • Construction Software • Leisure Fitness & Sports • Attractions

1001 - 5000 employees

🤝 B2B

Description

• Customer Care Representative for Nova POS in a remote setting. • Provide first line contact for clients needing software assistance. • Assist clients via inbound calls and remote support chat. • Resolve product or service problems with customer inquiries. • Maximize phone availability to reduce hold-times for clients. • Log client interactions using the ticketing system. • Work on special projects as assigned by management. • Communicate with internal departments to assist sales generation. • Maintain up to date knowledge of products and services offered.

Requirements

• High School Diploma or equivalent. • 2 years of experience in customer service or technical support. • A+ Certification. • Ability to perform effectively under stress in a high call volume environment. • Front line interaction via live chat and telephones. • Troubleshooting a variety of technical and non-technical issues. • Ability to work in different shifts(40 hours a week). • Demonstrate passion and perseverance for excellence with respect to treating and caring for customers. • Troubleshooting, problem solving and root-cause analysis skills to promptly resolve client issues. • Ability to learn on the fly when necessary. • Ability to speak and communicate ideas clearly. • Ability to type 40 wpm. • Strong work ethic and attention to detail.