Customer Service Specialist

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Prisma Health

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10,000+

Description

• Performs tasks of moderate to difficult complexity relating to both hospital and physician accounts. • Handles a large volume of inbound calls. • Responsible for also making outbound calls related to self-pay follow up on accounts. • Assists patients with requests for information, complaints, and resolving issues. • Resolves billing concerns, addresses inquiries related to insurance concerns/matters. • Greets patients in a professional and courteous manner. • Communicates clearly and professionally in both oral and written communication. • Contacts payer and makes hard inquiries on account status if needed. • Documents billing activity on a patient's accounts according to departmental guidelines. • Must be knowledgeable of the entire Revenue Cycle and Epic. • Ensures all work is compliant with privacy, HIPAA, and regulatory requirements.

Requirements

• High School diploma or equivalent OR post-high school diploma / highest degree earned • 2 years - Billing, bookkeeping, accounting