Twist Bioscience
Twist Bioscience is a biotechnology company that develops a proprietary semiconductor-based synthetic DNA manufacturing process. This innovative platform enables miniaturization of chemistry necessary for DNA synthesis, providing significant time and cost savings for customers. Twist offers a range of DNA-based products including gene synthesis, variant libraries, and next-generation sequencing (NGS) solutions. The company supports research across areas such as cancer research, infectious disease, and drug discovery, leveraging its capabilities to drive groundbreaking biological innovations. With a robust suite of tools and services, Twist Bioscience is at the forefront of advancing research in genomics, antibody discovery, and synthetic biology.
Synthetic Biology • DNA • Biotechnology • Drug Discovery • Gene Synthesis
Customer Support Representative
March 5
🇺🇸 United States – Remote
💵 $53k - $65k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🦅 H1B Visa Sponsor
Twist Bioscience
Twist Bioscience is a biotechnology company that develops a proprietary semiconductor-based synthetic DNA manufacturing process. This innovative platform enables miniaturization of chemistry necessary for DNA synthesis, providing significant time and cost savings for customers. Twist offers a range of DNA-based products including gene synthesis, variant libraries, and next-generation sequencing (NGS) solutions. The company supports research across areas such as cancer research, infectious disease, and drug discovery, leveraging its capabilities to drive groundbreaking biological innovations. With a robust suite of tools and services, Twist Bioscience is at the forefront of advancing research in genomics, antibody discovery, and synthetic biology.
Synthetic Biology • DNA • Biotechnology • Drug Discovery • Gene Synthesis
📋 Description
• We are looking for passionate customer support representatives to join our rapidly expanding team. • You will be responsible for delivering concierge-level, white glove support to our customers. • You’ll interact, support and build strong relationships with a wide range of sales staff including account managers, field application scientists and technical support specialists. • Your goal is to achieve high customer satisfaction scores, drive loyalty to Twist Bioscience’s products, and reinforce the quality of our brand.
🎯 Requirements
• Bachelor’s degree, preferably in life sciences or related field. • 1-2 years work experience in biotech industry. • 2+ years customer-facing experience. • Excellent verbal and written communication skills. • Attention to detail. • Able to multi-task, prioritize, and manage time effectively. • Strong computer skills, familiarity with G-Suite, preferably including Salesforce
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