Customer Service Supervisor

2 days ago

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Description

• Lead a team of Customer Service Agents, providing coaching, guidance, and performance feedback. • Monitor call quality and ensure strict adherence to company standards and client protocols. • Address escalated customer issues, ensuring timely and satisfactory resolutions. • Conduct daily check-ins with your team, setting clear goals and addressing any challenges. • Lead by example in providing support during peak times by taking calls when needed. • Drive continuous improvement initiatives to enhance service quality and team performance. • Collaborate with other departments, such as Client Success and Quality Assurance, to ensure a seamless client experience. • Facilitate regular team meetings to review performance and identify areas for improvement. • Partner with other Supervisors to share best practices and promote consistency across teams. • Work closely with management to implement new strategies that boost team efficiency and satisfaction.

Requirements

• +2 years of experience as a Supervisor in Customer Service and proven record of leadership and mentoring skills within your previous/current teams. • Strong communication and interpersonal abilities, with a focus on empathetic leadership. • A deep understanding of customer service best practices and a commitment to continuous improvement. • Proficiency with performance management tools and CRM software. • The ability to analyze data and implement strategies for individual and team success.

Benefits

• A fully paid training period to get you started for the role. • The flexibility to work remotely, with weekends off. • Competitive pay, ranging from $1,400 USD to $1,600 USD per month, depending on experience. • 20 paid days off per year. • A supportive, growth-oriented team environment. • Regular performance reviews, ongoing feedback, and opportunities for professional growth. • Company-wide events to foster team connections and celebrate achievements.