Customer Service Supervisor

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Veta Virtual

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11 - 50 employees

🤝 B2B

☁️ SaaS

⚡ Productivity

Description

• Be part of something exciting at Veta Virtual, a revolutionary customer service provider. • Guide and support a team of Customer Service Representatives for exceptional service. • Lead by example and drive continuous improvement initiatives for high-quality management services. • Collaborate with departments for seamless client experiences and facilitate performance meetings.

Requirements

• +2 years of experience as a Supervisor in Customer Service and proven record of leadership and mentoring skills within your previous/current teams. • Strong communication and interpersonal abilities, with a focus on empathetic leadership. • A deep understanding of customer service best practices and a commitment to continuous improvement. • Proficiency with performance management tools and CRM software. • The ability to analyze data and implement strategies for individual and team success.

Benefits

• A fully paid training period to get you started for the role. • The flexibility to work remotely, with weekends off. • Competitive pay, ranging from $1,400 USD to $1,600 USD per month, depending on experience. • 20 paid days off per year. • A supportive, growth-oriented team environment. • Regular performance reviews, ongoing feedback, and opportunities for professional growth. • Company-wide events to foster team connections and celebrate achievements.