Customer Support Specialist - III

2 days ago

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51 - 200 employees

☁️ SaaS

💸 Finance

💰 $100M Series B on 2021-11

Description

Provide daily support via Salesforce cases and inbound phone calls Troubleshoot issues and investigate to identify root causes Manage assigned case log with ownership of responsibilities Recognize trends and submit tickets for bugs and product requests Identify urgent issues that require engineering intervention

Requirements

2+ years experience in a customer support role or administrative role in the film and entertainment industry Comfortable speaking on the phone for several hours per day Excellent communicator (verbal, written, and listening) Aptitude for problem solving and delivering information confidently Voracious appetite to learn, organized and able to prioritize effectively Tenacious, hardworking and love working collaboratively Extremely analytical, meticulous, and organized Comfortable with a rapid pace and changing landscape of early stage startup Film and Television Production Accounting experience strongly preferred Motion Picture Union Payroll experience strongly preferred

Benefits

Unlimited Paid Time Off Work from anywhere in Canada and USA Health and Dental benefits Up to $1500 towards IT set up for your home Up to 2% matching RRSP / 401K Learning and Development opportunities Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service