Product Support Representative

December 20

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Pluralsight

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Ruby • ASP.NET • MVC • Cisco Hardware and Networking • Windows Server

1001 - 5000 employees

Founded 2004

🛍️ eCommerce

📚 Education

🏢 Enterprise

💰 $31G Series C on 2016-12

Description

• Field and resolve customer inquiries via phone and email using strong interpersonal and communication skills. • Troubleshoot and validate application or website issues while balancing established processes with flexibility. • Escalate recurring themes or complex issues to Technical Support or management as needed. • Provide feedback to managers and Voice of the Customer to improve support experience. • Collaborate with team members and other departments on projects and initiatives. • Dedicate time to personal growth, participate in team initiatives, and engage in occasional meetings to align and collaborate. • Contribute to a supportive team environment that values individuality and input.

Requirements

• A minimum of 2 years of related or equivalent experience. • Higher-education preferred. • Familiarity with basic technological skills.

Benefits

• Competitive compensation packages • Medical coverage • Unlimited PTO and Summer Fridays • Wellness reimbursements • Pluralsight subscription • Professional development funds and more.