Laboratory Client Support Specialist
November 11
Description
• Provide front line services for Sanford Laboratories and act as the primary point of contact for physicians, clients, laboratorians, and other health care providers with questions and issues pertaining to the technical aspect of laboratory testing services. • Responsible for communication, coordination, and maintenance of pre-analytical, analytical, and post analytical phases of testing. • Provide training & mentorship to team members. • Document all communication via system Customer Relations Management (CRM) software; utilize system functions including test catalog, follow-up worklist, in-basket messaging and phone calls to troubleshoot and resolve inquiries and issues for internal and external providers, clients and other healthcare personnel.
Requirements
• Associates degree in Laboratory Science required. • At least two years of clinical lab experience required. • American Society of Clinical Pathologists Technician certification including, but not limited to, Medical Laboratory Technician (MLT) preferred.
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