Field Support Specialist

November 13

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Mars

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Mars Petcare • Mars Food • Mars Edge • Mars Wrigley

10,000+ employees

Founded 1911

👥 B2C

🛍️ eCommerce

🧘 Wellness

Description

• The Field Support Specialist (FSS) role supports field sales activity... • The FSS is responsible for hardware and accessory installation... • The FSS provides detailed end-user hands-on technical and staff training... • Responsible for customer relations and education upon sale completion... • Plans, schedules, organizes, documents and performs all Reference Lab Onboarding... • Own IHD system post-installation... • Perform troubleshooting on system performance... • Collaborates during the sales cycle regarding interaction/technical/workflow issues... • Work in close collaboration with Sales and TSS on an ongoing, pro-active basis... • Completes other duties as assigned.

Requirements

• BS/BA degree in related field preferred, or combination of education and industry experience • 4+ years relevant technical experience with demonstrated success • Previous veterinary medicine background preferred, and prior customer service preferred • IHD diagnostics experience: collection, preparation, testing, etc. • In-house diagnostics utilization, installation and training experience preferred • Ability to efficiently shift focus from one task to another during heavy workload (including travel, phone, email and data entry) • Intermediate knowledge of Microsoft Office Suite and other computer software required • Knowledge of basic computer networks and components required • Must possess good interpersonal skills with a customer service-oriented attitude • Must have a strong planning & organizational skill with good attention to detail to handle a complex installation, training and support schedule • Proven ability to follow through and resolve issues

Benefits

• Paid Time Off & Holidays • Medical, Dental, Vision (Multiple Plans Available) • Basic Life (Company Paid) & Supplemental Life • Short and Long Term Disability (Company Paid) • Flexible Spending Accounts/Health Savings Accounts • Paid Parental Leave • 401(k) with company match • Tuition/Continuing Education Reimbursement • Life Assistance Program • Pet Care Discounts