Customer Sales and Support Specialist
November 13
Description
• Responsible for maintaining customer satisfaction and promoting positive customer relations • Assist customers with product specific technical support and navigating company’s website • Direct complex technical issues to appropriate company personnel • Input customer orders into online ordering system in compliance with company policy • Answer calls from the Direct Inward Dial (DID) and rotation • Perform routine account related transactions • Uphold highest level of customer service • Communicate to sales personnel with new customer information • Develop advanced product knowledge and regularly attend product training sessions • Maintain a thorough understanding of the Return Material Authorization (RMA) procedures • Provide input to develop and refine Customer Service procedures and processes • Assist IT Department with proofreading and beta testing new aspects of the online order entry system • Assist Technical Services and Inside Technical Sales Representatives as needed
Requirements
• High School Diploma or GED required • 5 years customer service / inside sales experience in a corporate environment • Associate Degree preferred • Experience with assisting customers with product specific technical support • Personable, friendly and able to deal effectively with customers • Manage multiple priorities • Assertive, confident and able to work with minimal supervision • Intuitive and detail oriented, with excellent follow-up skills • Proficient in MS Word, Excel and Outlook • Excellent verbal and written communication skills • Ability to work in an ever changing and fast paced environment • Ability to think creatively while upholding a sense of urgency
Benefits
• annual performance bonus • medical/dental/vision benefits • 401K match • other applicable compensation plans
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