Customer Support Manager

19 hours ago

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Wonder Works Construction Corp.

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Preconstruction / Predevelopment • Construction • Post Construction / Close Out • General Contractor • Design-Builder

51 - 200

Description

• Lead customer support department • Drive superior customer support through policies and procedures • Train staff on industry products and trends • Respond to escalated customer support issues • Implement processes to enhance customer satisfaction • Formulate and revise support policies • Prepare detailed reports on support statistics • Interview and hire new employees • Oversee ongoing training efforts • Deliver performance evaluations and follow disciplinary processes • Manage department budget

Requirements

• High school diploma or equivalent • Proven experience as a Customer Support Specialist, preferably within a similar environment • Thorough knowledge of legislation pertaining to consumer protection • Prior experience in a managerial or supervisory role will be advantageous • Top-notch oral, written, and interpersonal abilities • Well-developed arbitration skills with the ability to remain impartial • Affinity for multitasking with precision • Capacity to accept and utilize constructive criticism • Alignment with our company's values

Benefits

• Various health and financial benefits • Learning and growth opportunities • Competitive salary compensation • Rewarding bonus programs • Work-life benefits designed to make life easier