Support Specialist - Tier I

2 days ago

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Patterson Companies, Inc.

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Dental supplies • Dental technology • Animal health supplies • Animal health technology • Veterinary supplies

5001 - 10000

Description

• Respond to incoming customer requests via phone, email and/or chat sessions. • Troubleshoot and resolve customer issues in a timely manner. • Maintain technical expertise and proficiency with all related and relevant software and computer systems. • Follow-through and tracking to ensure escalated and active issues are researched and resolved. • Communicate professionally and effectively with customers for follow-up when required. • Maintain relevant skills and credits via internal support continuing training courses. • Follow established department processes and procedure. • Escalate issues and communicate appropriately with peers and management.

Requirements

• High School Diploma or equivalent. • Excellent computer skills. • Strong customer service orientation. • Requires excellent verbal communication skills. • Requires a consistent, positive attitude and respect for high quality standards. • Requires the ability to make quick, sound judgments when answering questions. • Excellent multi-tasking skills. • Committed to being a team player. • Requires the ability to recall numerous guidelines and procedures. • Excellent organizational skills. • Ability to absorb new ideas and concepts quickly. • Strong analytical and problem-solving abilities.

Benefits

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program. • 401(k) Match Retirement Savings Plan. • Employee Stock Purchase Plan (ESPP). • Paid Time Off (PTO). • Holiday Pay & Floating Holidays. • Volunteer Time Off (VTO). • Educational Assistance Program (Tuition Reimbursement). • Full Paid Parental and Adoption Leave. • LifeWorks (Employee Assistance Program). • Patterson Perks Program.