Support Specialist - Tier I

November 19, 2024

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Patterson Companies, Inc.

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Patterson Companies, Inc. is a leading distributor and provider of products, technologies, services, and business solutions for the dental and animal health markets. The company has a comprehensive portfolio and distribution network, supported by a dedicated workforce, aimed at enhancing oral and animal health worldwide. Patterson serves customers across North America and the United Kingdom, offering expertise and support as a trusted partner in these markets.

Dental supplies • Dental technology • Animal health supplies • Animal health technology • Veterinary supplies

5001 - 10000 employees

Founded 1877

⚕️ Healthcare Insurance

🤝 B2B

📋 Description

• Respond to incoming customer requests via phone, email and/or chat sessions. • Troubleshoot and resolve customer issues in a timely manner. • Maintain technical expertise and proficiency with all related and relevant software and computer systems. • Follow-through and tracking to ensure escalated and active issues are researched and resolved. • Communicate professionally and effectively with customers for follow-up when required. • Maintain relevant skills and credits via internal support continuing training courses. • Follow established department processes and procedure. • Escalate issues and communicate appropriately with peers and management.

🎯 Requirements

• High School Diploma or equivalent. • Excellent computer skills. • Strong customer service orientation. • Requires excellent verbal communication skills. • Requires a consistent, positive attitude and respect for high quality standards. • Requires the ability to make quick, sound judgments when answering questions. • Excellent multi-tasking skills. • Committed to being a team player. • Requires the ability to recall numerous guidelines and procedures. • Excellent organizational skills. • Ability to absorb new ideas and concepts quickly. • Strong analytical and problem-solving abilities.

🏖️ Benefits

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program. • 401(k) Match Retirement Savings Plan. • Employee Stock Purchase Plan (ESPP). • Paid Time Off (PTO). • Holiday Pay & Floating Holidays. • Volunteer Time Off (VTO). • Educational Assistance Program (Tuition Reimbursement). • Full Paid Parental and Adoption Leave. • LifeWorks (Employee Assistance Program). • Patterson Perks Program.