Talent Hackers
Talent Hackers is a recruiting agency specializing in connecting businesses with top remote talent, particularly in the eCommerce sector. They offer a streamlined hiring process that selects only the top candidates, ensuring quality while reducing costs significantly. With nearly 15 years of offshore recruiting experience, Talent Hackers provides dedicated professionals who work in clients' time zones, promising fast onboarding and customized solutions to meet business needs.
Customer Service Specialist - Automotive
November 14, 2024
Talent Hackers
Talent Hackers is a recruiting agency specializing in connecting businesses with top remote talent, particularly in the eCommerce sector. They offer a streamlined hiring process that selects only the top candidates, ensuring quality while reducing costs significantly. With nearly 15 years of offshore recruiting experience, Talent Hackers provides dedicated professionals who work in clients' time zones, promising fast onboarding and customized solutions to meet business needs.
📋 Description
• This is a remote position. • We are seeking an experienced Amazon Customer Service Specialist with a strong background in the automotive sector to provide top-notch support for our D2C brand. • The role focuses on ensuring customer satisfaction and efficient issue resolution, primarily on the Amazon platform, with additional responsibilities on eBay and Walmart. • Core Tasks: Monitor inbox to assist customers, answer questions, and escalate issues when needed. Troubleshoot issues with account health support and seller support. Handle customer inquiries in <12 hours. Gather product knowledge to properly educate customers. Proactively look for negative reviews and escalate to brand management. Process returns and billing or delivery issues. Troubleshoot listing/ product suspension issues and assist management with appeals. Proactively solicit and collect reviews from customers to enhance Amazon listings. Build out role-related SOPs and FAQs for faster and more accurate responses. Assist with other tactical Amazon brand management-related tasks as needed.
🎯 Requirements
• 3+ years experience in a D2C ecommerce customer service role • Experience with CX on the Amazon platform (preferred) as well as Ebay and Walmart • Exceptional verbal and written communication skills • Background with automotive vertical (or similar) • Basic - intermediate skills with Google Sheets/ Excel for basic reporting • 1+ years experience with professional help desk tool like Zendesk (or similar) • Familiarity with slack and Zoom for internal team coordination / communication • Ability to work EST • Nice-to-Haves: 1+ years experience with Monday (or similar PM tool)
Apply NowSimilar Jobs
November 12, 2024
Customer Support Manager to lead the support department at Wonder Works.
November 10, 2024
Lead customer support for Wonder Works, a construction firm.
November 10, 2024
Customer Service Representatives handle calls for a plumbing and HVAC company.
November 10, 2024
Rethink
11 - 50
Client-facing technical support role at Rethink, enhancing user experience.
November 10, 2024
Customer service role at a leading steam generation equipment manufacturer.
Discover 100,000+ Remote Jobs!
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.