Service 1st Contractors
Commercial Plumbing Services • Commercial HVAC Services • Commercial Refrigeration Services • Commercial Pool Systems
Customer Service Representative
November 10
Service 1st Contractors
Commercial Plumbing Services • Commercial HVAC Services • Commercial Refrigeration Services • Commercial Pool Systems
Description
• Provide customer service and use problem solving skills to satisfy customer needs (may be in person and/or via the telephone). • Resolve online service customer requests through research and navigation within the organization, or escalation to an appropriate resource. • Investigate and resolve problems for employees and customers via telephone or in person and escalate to management as appropriate. • Build and maintain strong relationships with all internal and external customers. • Perform and/or assist with a full range of customer service oriented telephone activities; responds to customer inquiries and determines appropriate response or direction for the caller and customer escalations as needed. • Computer data entry and inquiry. • Prepare and/or complete various reports and forms accurately. • Comply with regulatory and state and federal laws. • Follow all security procedures.
Requirements
• High school diploma or general education degree (GED) • Ability to read and comprehend simple instructions, short correspondence, and memos. • Ability to write simple correspondence. • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. • Ability to compute rate, ratio, and percent. • Ability to apply common sense understanding to carry out detailed written or oral instructions. • Ability to deal with problems involving a few concrete variables in standardized situations. • Ability to promote the sale of products and services through verbal recommendation. • Requires the basic skills associated with the general use of computers and other business office equipment. • Ability to offer flexibility in a changing work environment is imperative. • High attention to detail.
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