Customer Service Representative

4 days ago

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The Coastal Star

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Description

• Provide professional and efficient customer service for internal and external customers. • Handle high volume of customer calls, process requests to turn on/off water and make payment plans. • Ensure calls, billing, and customer service functions are handled effectively and efficiently. • Investigate and resolve customer inquiries pertaining to billing and other functions. • Achieve customer service metrics and satisfaction levels. • Professionally perform reception and cashiering functions, process payments, and prepare daily deposits. • Maintain and file customer billing information, service orders, and reports. • Explain company initiatives, programs, and processes to customers. • Assist employees of a higher classification as assigned.

Requirements

• High School diploma or GED • Some experience in a related position and environment preferred. • Fine-tuned organizational, interpersonal, and problem solving skills to create positive interactions with customers to include: • Strong communication (oral and written) and listening skills to understand the customer’s situation and respond effectively by phone, email, in writing, or in person, in a helpful and professional manner. • Practiced problem solving and critical thinking skills to determine solutions to a customer’s problem resolving issues effectively. • Ability to communicate escalated questions and or issues to the Lead CSR or Supervisor effectively. • Demonstrates patience and politeness, especially when interacting with difficult or irate customers. • Ability to work in a team environment in a cooperative and dependable manner in order to achieve internal customer satisfaction and meet company goals. • Flexibility - ability to fill-in as needed to cover critical tasks/roles • Attention to detail in order to follow company processes and Commission rules. • Integrity – ability to maintain confidentiality of customer information • Ability to prioritize and manage multiple competing work priorities successfully • Ability to function in the digital world, using computer, laptop, tablet, smart phone devices and software to communicate and perform and record work. • Proficiency with Google Suite is a plus.