Debit Card Support Specialist - Remote

2 days ago

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Logo of Zillion Technologies, Inc.

Zillion Technologies, Inc.

Cyber Security β€’ Modernize Applications β€’ Salesforce Services β€’ Test Automation Solutions β€’ AI/ML Driven Data Science

501 - 1000

Description

β€’ The Financial Investigation support specialist is responsible for investigating debit card disputes (fraud and non-fraud related), while maintaining the bank's compliance with Regulation E , VISA, NACHA, and AUB's T&C. β€’ The investigator is expected to complete a thorough investigation and complete regulatory reports, if warranted. β€’ The investigator will be used to augment current staff due to an increased work load and attrition.

Requirements

β€’ Basic understanding of VISA rules/disputes β€’ Excellent communication skills, including writing, editing, proof reading, and speaking β€’ Ability to lead projects independently. β€’ Ability to address audiences of varying sizes internally and externally β€’ Ability to exercise sound business judgment β€’ Working knowledge of generally accepted business practices for internal communications β€’ Proficient computer skills relevant to Microsoft Word, Excel, PowerPoint, and SharePoint β€’ Ability to handle multiple tasks with attention to details β€’ Flexible, able to adapt to change and comfortable with ambiguity. β€’ Previous debit card fraud experience/understanding β€’ Previous Reg. E dispute experience.

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