Debit Card Support Specialist - Remote

November 10

🇺🇸 United States – Remote

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Zillion Technologies, Inc.

WebsiteLinkedInAll Job Openings

Cyber Security • Modernize Applications • Salesforce Services • Test Automation Solutions • AI/ML Driven Data Science

501 - 1000 employees

Founded 2002

🤖 Artificial Intelligence

🔒 Cybersecurity

🏢 Enterprise

Description

• The Financial Investigation support specialist is responsible for investigating debit card disputes (fraud and non-fraud related) • Maintaining the bank's compliance with Regulation E, VISA, NACHA, and AUB's T&C • Completing a thorough investigation and complete regulatory reports, if warranted. • Used to augment current staff due to an increased work load and attrition.

Requirements

• Basic understanding of VISA rules/disputes • Excellent communication skills, including writing, editing, proof reading, and speaking • Ability to lead projects independently. • Ability to address audiences of varying sizes internally and externally • Ability to exercise sound business judgment • Working knowledge of generally accepted business practices for internal communications • Proficient computer skills relevant to Microsoft Word, Excel, PowerPoint, and SharePoint • Ability to handle multiple tasks with attention to details • Flexible, able to adapt to change and comfortable with ambiguity. • Previous debit card fraud experience/understanding • Previous Reg. E dispute experience.