Remote Customer Service Professional

2 days ago

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Champ

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Description

• Respond to phone, chat, and email inquiries in a timely and professional manner • Provide accurate and helpful information to clients and tenants • Assist with general inquiries, maintenance requests, and lease inquiries • Troubleshoot and resolve any customer service issues • Maintain a high level of customer satisfaction and ensure a positive customer experience • Collaborate with team members to ensure all inquiries are handled efficiently and effectively • Keep detailed records of all customer interactions and follow up as needed • Stay up-to-date on company policies and procedures to provide accurate information to clients and tenants • Assist with other administrative tasks as needed

Requirements

• High school diploma or equivalent • Previous customer service experience, preferably in a remote setting • Excellent communication skills, both written and verbal • Ability to multitask and prioritize tasks effectively • Strong problem-solving skills • Proficient in using various computer programs and systems • Ability to work independently and in a team environment • Availability to work a full-time schedule, including some evenings and weekends as needed

Benefits

• Medical Plan • PTO • 401k • vision and dental is offered along with Aflac